Tom Tivol Jewels is a respected center for the repair and restoration of jewelry and timepieces, whether purchased from stores, on the Internet, at auction, from individuals or acquired through inheritance. Our jewelers excel in the simplest repairs to the most complex restoration work.

• We repair all types of jewelry from antique and estate to modern styles — from costume jewelry to exceptional pieces with important gemstones.
• We repair all types of metals, including silver, all colors and karats of gold, the platinum family of metals, gold-filled and gold-plated pieces and costume jewelry.
• Most simple repairs require 2 to 5 days; complex repairs may take longer.
• In certain instances, repair costs may be provided by phone, although it’s important that we see the item before determining the exact repair cost. The total charge will always be written on your receipt or emailed/texted to you for your approval.
• Each item is thoroughly examined while you observe, and we provide a detailed receipt with full descriptions of each item and any gemstones. Upon completion, we will personally review the repair with each client before delivery.

• We restore estate and antique watches from the United States, Europe, and Russia, as well as modern watches from Switzerland, the United States, and Japan.
• The types of watches we service include wristwatches, pocket watches, ring watches, pendant watches, and these may be constructed with costume metals, gold-filled and gold-plated metals, silver, gold, platinum, tungsten, titanium and stainless steel, with quartz, automatic or manual wind mechanical movements.
• Although repair times may vary, simple battery replacements and water resistance and timing checks may be completed in as little as 2-3 business days. Many jewelers offer battery replacement while you wait. I do not. Why? The reason is that in order to replace a battery properly, I open the case, remove the current battery, test it, and then clean the wires that connect the battery to the movement, then install a new battery, close the case, test the water resistance if appropriate, and then let the watch run for half to a full day, to make certain the battery and the watch are both working properly. While I respect the interest of the public having their watch batteries changed quickly, more is at stake with this simple repair that merely removing and snapping in a new battery. This is especially true of expensive branded Swiss wrist watches.
• Completion dates are always provided for each restoration.
• Repair costs may be estimated during your initial appointment, and are always confirmed in writing by text/email. When requested, watchmaker cost estimates are usually available within 4 to 7 business days, and no work will be done until we receive your permission to proceed. Estimates are free. Restoration payment is due upon delivery.
• After restoring a watch movement, we guarantee our work for 3 years, including parts and labor…..an unheard of length time in the United States watchmaking industry. Like all guarantees, there are certain accidents that may occur which are not part of our guarantee. These can include a chipped or broken crystal, a broken mainspring, a scratched crystal, a dented case, moisture entering the crystal-movement and or bracelet links that are pulled further apart. Our guarantee is specific to your repair. Our work quality is highly professional, so we are comfortable with our 3 year promise.

Tom Tivol Jewels repairs broken beaded necklaces and can re-string necklaces for routine maintenance. Repairs can include supplying missing beads, clasp repair, re-stringing to different lengths and/or re-positioning beads to create a new design.
• Re-stringing services for pearl bracelets and necklaces include a thorough cleaning of drill holes before the pearls are re-strung, usually with knots.
• Tom Tivol Jewels uses only high-grade heavy nylon string for this process.
• Often, pearl necklaces that have been worn for many years are “stretched,” leaving some visible spaces between beads. Before re-stringing, we estimate the shorter length of the necklace that will result once the repair is completed, and confirm with you your approval of the new length.
• Pearls are always counted, the size of the pearls and the length of the necklace is noted, and the cost is written on your receipt.
• Re-stringing of necklaces can generally be completed in about 6 to 10 business days.

Clients frequently bring us chipped gemstones and occasionally jewelry that has been damaged in an accident. We are often requested to prepare a damage report for the client and or his insurance company, if a claim is to be made. The damage report includes the following:
• Origin and description of damage
• Cost to restore; or, if restoration is not possible, cost to replace the stone or item
• Quality of the gemstone before and after repair
• Carat weight and dimension of the gemstone before and after repair
• Value of the gemstone before and after repair
• Time to repair or replace gemstone, once permission is provided by the adjuster
Once we complete repair and or restoration, we provide an appraisal so the newly restored item may be re-insured on the client’s fine arts policy. Please visit our Appraisal section for more information about the various types of appraisals Tom Tivol offers.

At Tom Tivol Jewels, we are experts at restyling jewelry for our clients. The single most important issue is for our client to tell us what kinds of pieces she does NOT own, but would like to, and which she will enjoy wearing. Once we have a good understanding of how you like to wear jewelry, we then examine the pieces you wish to restyle, and begin our discussion of how to use the precious metals and gemstones to construct the pieces that would help you complete your collection.

The restyling process can proceed in several ways, including the presentation of finished jewelry as models, creation of original designs and/or the use of wax or silver to make models to try on.

Once we determine precisely how to create the new piece, we provide you with a written cost and due date. When completed, we present you with a professionally written insurance appraisal along with your new jewel.